Do you deliver?

Yes, we deliver Monday to Friday during our regular operating hours (excluding certain holidays). We do not deliver on weekends. All deliveries will be placed curb side unless instructed otherwise.

Do I have to be home for the delivery?

No, not necessarily. When ordering, please tell us where you would like the material placed on your property and we will make sure to let our driver know. You can help us by either marking the spot off or creating a quick drawing. If no placement instructions are given, materials will be placed curb side.

How is material taken off your truck?

We have a truck mounted forklift to help us unload material. Our forklift requires   10′ of width x 8′ of height to get into most areas. Our delivery driver will try their best to place the material exactly where you would like it with these dimensions in mind.

How much material can your truck hold?

Our truck can hold approximately 55,000 lbs of material. Depending on the dimensions of the pallets, this equates to 14 – 18 pallets total.

How are delivery prices determined?

Anywhere within Ottawa city limits will meet our standard delivery requirements. Time and distance will be considered for deliveries outside of city limits.

Can I get my order delivered for an exact time (ex. Delivery for 10:00am)?

Because of issues ranging from traffic to on-site delays we cannot guarantee an exact time for delivery. We will however give you the choice of either morning or afternoon and try our best to accommodate.

Will Cohen’s come to pick up my empty pallets after my material has been installed?

It is the customer’s responsibility to return their empty pallets to our yard. If you are unable to return the pallets on your own, we can be scheduled to pick them up for you at our standard delivery rate.

Ordering

What payment methods do you offer?

We accept the following payment methods: cash, cheque, debit, Visa, Mastercard, and American Express. Payment can either be done in person at our store or by credit card over the phone with one of our sales representatives.

Once I know what I want, how do I place my order at Cohen’s?

1) By Phone // 2) Email // 3) In-store at our order desk

Am I able to pick up my order instead of having it delivered?

Of course! Please call us ahead of time so that we can have your order ready for pick up when you arrive.

How long does it take to receive my material after ordering?

This depends on our delivery schedule and whether the material you ordered is in stock. If in stock, we can usually deliver within 1 – 2 days.

I’m not sure of the amounts that I need for my project. Can Cohen’s give me an estimate if I tell them my measurements?

 Yes, we can help you to determine how much material will be needed for your project. Please keep in mind that our estimates are for budgetary purposes only and it is the customer’s responsibility to verify these amounts.

How long will it take for my custom order to be ready?

Custom orders can take anywhere between 2 – 13 weeks depending on the quarry / country that it is coming from. Please give us as much notice in advance as possible.

 

Do I have to place a deposit for custom or special orders?

Yes, depending on the product we will either require a 50% or full deposit and a ‘Special Order’ form to be filled out and signed before placing any custom orders. All custom and special orders are non-returnable.

What is your return policy?

Please refer to our Sales Terms and Conditions (web link) for our full policy on returns and exchanges. 

Our Shop

Am I able to walk around the stone yard on my own?

Of course! Please feel free to explore our yard. We take pride in keeping it clean and organized for our customers.

What if I need assistance in the yard?

For any assistance, you can either ask one of our sales representatives inside the office or speak to one of our forklift operators for help in picking / loading materials.

Where should I park to get loaded?

Unless instructed otherwise, please park directly in the back of our yard for loading. Please do not park in the middle of the through lanes as there is always a constant flow of traffic coming and going. It is best to park your vehicle in the front parking lot until your material has been picked and you are ready to load.

Am I able to purchase small amounts of stone? Can I pick the stone myself?

Yes, you can purchase small amounts of stone and even pick them yourself to get exactly what you want. The simplest way to do this is to grab one of the rolling carts located in the front of our yard and load your stones onto it. From there you can either ask one of our forklift operators to weigh up the stone and deduct the cart weight, or if it’s a very small amount, roll it over to one of the scales located in the front and back of the yard to weigh up.

Can Cohen & Cohen install my stone for me?

Here at Cohen’s we only supply the materials. But we do deal with many great contractors on a day to day basis and would be happy to recommend some names for you.

What is your return policy?

Please refer to our Sales Terms and Conditions (web link) for our full policy on returns and exchanges.

 

  

Our Shop

Am I able to walk around the stone yard on my own?

Of course! Please feel free to explore our yard. We take pride in keeping it clean and organized for our customers.

What if I need assistance in the yard?

For any assistance, you can either ask one of our sales representatives inside      the office or speak to one of our forklift operators for help in picking / loading  materials.

Where should I park to get loaded?

Unless instructed otherwise, please park directly in the back of our yard for loading. Please do not park in the middle of the through lanes as there is always a constant flow of traffic coming and going. It is best to park your vehicle in the front parking lot until your material has been picked and you are ready to load.

Am I able to purchase small amounts of stone? Can I pick the stone myself?

Yes, you can purchase small amounts of stone and even pick them yourself to get exactly what you want. The simplest way to do this is to grab one of the rolling carts located in the front of our yard and load your stones onto it. From   there you can either ask one of our forklift operators to weigh up the stone and deduct the cart weight, or if it’s a very small amount, roll it over to one of the scales located in the front and back of the yard to weigh up.

Can Cohen & Cohen install my stone for me?

Here at Cohen’s we only supply the materials. But we do deal with many great contractors on a day to day basis and would be happy to recommend some  names for you.